Hotel Management
 
900 HOUR CERTIFICATE PROGRAM
Morning Classes are Monday through Friday
9 Months - 600 Instructional Hours & 300 Externship Hours
Evening Classes are Monday through Thursday

13 Months - 600 Instructional Hours & 300 Externship Hours
Morning
8:30 am to 1:30 pm
Evening
6:30 pm to 10:30 pm

Classes Starting Soon
   
CURRICULUM
Introduction to Hotel Management
(100 hours)

This course provides an overview of the hospitality and tourism industries and the detailed structure of a variety of classes of hotel.  Students will understand how hotels function as businesses and the roles of marketing and advertising.  A survey of career paths accompanies the overview

Hotel Operations I with Lab (100 hours)
This course concentrates on front office operations and management and students master procedures for reservations, check-in and check-out, and interfacing with the hotel accounting system. Yield management and front-office point-of-sale revenue enhancing strategies are also introduced.  Lectures and demonstrations are reinforced through role-play and extensive practice in a computer-simulated environment using state-of-the-art hospitality management software. (Prerequisite: Introduction to Hotel Management)

Hotel Operations II with Lab (100 hours)
The housekeeping and security aspects of the Rooms Division of a hotel are introduced in this course.  Housekeeping management, cleaning techniques, and laundry/linen control are covered along with key control, room security, fire safety, alarms, loss prevention, and investigations.  Lectures and demonstrations are reinforced through role-play and extensive practice in a computer-simulated environment using state-of-the-art hospitality management software. (Prerequisite: Introduction to Hotel Management)

Back-Office Administration (100 hours)
This course introduces students to “back-of-the-house” functions at a hotel including accounting, statistical reports, night audit procedures, and credit management.  Students learn how to journalize and interpret transactions, post to ledger accounts, and maintain payroll records.  Students carry out tasks in a computer-simulated hotel accounting environment.  Microsoft Excel and other business tools are also introduced. (Prerequisite: Introduction to Hotel Management)

Personal and Career Development (100 hours)
In this course, students begin their preparations for entering the professional world of hotel management with a special unit devoted to careers in event management. Resume writing, interview techniques, and personal grooming are covered along with business communications, professional ethics and standards, and on-the-job expectations.  Role play and personal assessment techniques are used to reinforce concepts. (Prerequisite: Introduction to Hotel Management)

Event Planning and F&B Operations (100 hours)
This course covers operational aspects of hotel event management with an emphasis on food and beverage (F&B) services at hotels including catering, banquets, and restaurant/bar management.  Students learn marketing, sales, and promotions functions along with planning and operations for a variety of types of events from business meetings to weddings.  Student teams conduct simulated planning activities and execute a live banquet event in cooperation with the Culinary Arts department at the school. (Prerequisite: Introduction to Hotel Management)

Externship (300 hours)
At hospitality work sites across the region, students will learn to implement the skills they have learned in class.  They will practice one or more of: front desk skills, back-office and accounting skills, housekeeping coordination and, event planning/food and beverage operations.